Tenant Information

Billing & Payment Matters

Billing

Rent & Conservacy	Your rent and conservancy charges are billed on a monthly basis on the first of each month.
Tax Invoice	You should receive the Tax Invoice by the first week of each month. If you need a duplicate copy of the Tax Invoice, please call us at 6377 6000 or email industrial@mapletree.com.sg. Please refer to Annex A below for information on how to read your Tax Invoice.
Ad Hoc Charges	Ad-hoc charges, such as the extension of hours for air conditioning and the temporary use of premises, are billed when incurred. Depending on when these ad-hoc charges are incurred, you may either receive the Tax Invoice with the monthly rental on the first of each month or during the middle of each month.
Statement of Accounts	The Statement of Accounts will only be sent to tenants with outstanding balances. You can expect to receive this by the second week of each month. Please refer to Annex B below for information on how to read your Statement of Accounts.
Interest	Interest will be charged on late payments. If you have outstanding bills, the Interest Advice will be mailed to you by the second week of each month.

Rent Due	The monthly rent is due on the first day of each month.
	14 -day Grace Period For your convenience, we have extended a 14-day grace period for payment. Your payment should reach us within 14 days of the Tax Invoice date. Otherwise, interest will be incurred on the outstanding amount calculated from the first day of the month.

Late Payment	For payments received after the 14-day grace period, a late payment interest will be imposed on your outstanding balance (excluding interest previously charged) at the prevailing interest rate stated in the Tax Invoice.
	The interest charges will be computed based on the period between the Tax Invoice date and the date we receive your payment.

Paying your bills with us is designed to be a hassle-free process. We accept the following modes of payments:

Longer Grace Period	GIRO offers the most convenient way for you to pay. With GIRO, you also enjoy an even longer payment grace period of up to 21 days. To sign up for GIRO, please refer to page 10 on "How to sign up for GIRO".
Deduction Day	Monthly deduction from your bank account occurs on the 21st of each month OR the previous working day should the 21st fall on a Saturday, Sunday or Public Holiday.
Failed Deductions	Please ensure there is sufficient balance in the bank account on the deduction date. For failed GIRO deductions, you will incur a late payment interest on your outstanding balance (excluding interest previously charged) at the prevailing interest rate as stated in the Tax Invoice.
Interest Charges	The interest charges will be computed based on the period between the Tax Invoice date and the date we receive your payment.

Issue Your Cheque	Cheques should be issued in favour of "Mapletree Industrial Trust"
Mail to	Mapletree Industrial Fund Management Pte Ltd 1 Maritime Square #13-01 HarbourFront Centre Singapore 099253 Attn: Finance Department
	Please do not send post-dated cheques. We reserve the right to impose an administrative fee for any cheques returned unpaid by the bank.

Telegraphic transfers can be made to:

Bank Name	DBS Bank Ltd
Bank Branch	Shenton Way Branch
Bank Address	6 Shenton Way, DBS Building Singapore 068809
SWIFT	DBSSGSG
Telex	RS 24455
Bank Account Name	Mapletree Trustee Pte. Ltd. As Trustee of Mapletree Industrial Trust
Bank Account Number	003-906979-0 (SGD)

Cash payment can only be made at:

Address	Mapletree Industrial Fund Management Pte Ltd 1 Maritime Square #10-52 HarbourFront Centre Singapore 099253
Cashier Opening Hours	Mondays to Fridays 9.00 am to 4.00pm.
Customer Service Hotline Tel: 6377-6000.	Please do not send cash by post. For any assistance/enquiries on your bills, please contact our Customer Service Hotline.

GIRO is the most convenient mode of payment.

With GIRO, you can enjoy an extended grace period of up to 21 days from the tax invoice date.

GIRO Application Process – Please follow the steps below:

Step 1	Obtain a copy of the GIRO application form through one of the following means: a. Download the softcopy from our website at http://www.mapletreeindustrial.com/giro b. Call 6377-6000 for further assistance. We can mail the GIRO application form to you or you can collect it from us.
Step 2	Send your original completed GIRO application form to: Mapletree Industrial Fund Management Pte Ltd 1 Maritime Square #13-01 HarbourFront Centre Singapore 099253 Attn: Finance Department
Step 3	Continue to pay your invoice by cheque, cash or telegraphic transfer until you receive our notification that your GIRO application has been activated.
Step 4	When your bank has approved the GIRO authorisation, we will send you a notification letter to inform you of the effective date of the GIRO arrangement.
Step 5	Please maintain sufficient funds in your bank account for payment deduction on the due date.

Please refer to the detailed explanation in the Specimen Invoice below:

	Charge Items	Explanatory Note
1	Lease Rental (From 1 August 2008 to 31 August 2008)	Rent for the period
2	Conservancy (From 1 August 2008 to 31 August 2008)	Service charge for the period
3	Repair & Refurbishment Charges Lot (From 1 August 2008 to 31 August 2008)	Charges for repair and refurbishment works carried out during the period
4	Electrical Charges (External) Lot (From 1 August 2008 to 30 August 2008)	Charges for electricity used during the period
5	Extension of Air Con Lot (From 1 August 2008 to 31 August 2008)	Charges for air-conditioning used during the period
6	Other Miscellaneous Revenue (From 1 August 2008 to 31 August 2008)	Charges for the following: a) Ancillary rent b) Reservation of sites c) Recurring miscellaneous charges not included elsewhere for the period

Please refer to the detailed explanations in the Specimen Statement of Account below:

How to read your Statement of Account.JPG