Tenant Information

General Guidelines and Services

Contents For This Section:

1.	Fire Safety
2.	Fire Evacuation Procedure
3.	Good Community Practices
4.	General Guidelines For Safe And Comfortable Working Environment
5.	General Guidelines On Pollution And Environment Controls
6.	General Services
	- Telecommunications Facilities
	- Letter Boxes
	- Utilities
	- Normal Maintenance Services

1. Fire Safety

We recognise the importance of fire safety and would like to seek your co-operation in making the premises a safe place to work in. Protection and prevention is the best defence against the high cost of fire damage and its disruptive effects on businesses.

Please take note of the following statutory guidelines to safeguard your premises and ensure that your operations are fire-safe:

	Equip your premises with the appropriate fire fighting equipment. You should also ensure that all fire alarm and extinguishing systems, air conditioning systems, ventilation systems, exit lighting, signs, emergency lighting and other electrical wiring equipment and installations are serviced and maintained regularly to keep them in good working condition.
	If the existing fire alarm and extinguishing system in your premises is unsuitable or inadequate for your activities, please carry out the necessary modification works with our prior consent. You may also need to modify your existing system if it does not comply with the requirements of the relevant authorities due to any modification to the premises, for example the installation of false ceilings.
	Under the Fire Safety Act, all emergency exits should be kept unlocked at all times. You are required to install exit lightings and signs at exit passageways and exits of your premises. Emergency lighting should also be installed in the production areas of your premises.
	For premises with additional false ceilings, you are advised to: (i) lower the heat/smoke detectors or install an additional layer of heat / smoke detectors below thefalse ceiling or; (ii) install an additional layer of sprinklers if the space between the false ceiling and the concrete ceiling is more than 0.8m.
	Under the Fire Safety Act, you are not allowed to carry out any operations such as packing and unpacking, or storing cargo along the common corridors, which may obstruct accesses, stairways, passageways, and other common areas of the building. As portable petroleum or gas cylinders are highly flammable, they should not be stored in your premises for production work as they endanger lives and property. If you have to use or store them in your premises, please ensure that you comply with the requirements stated in the Fire Safety Act.

2. Fire Evacuation Procedure


	Your property is protected with a Fire Alarm System and it is remotely monitored on a 24-hour basis.
	If the fire alarm is activated, please determine whether it is a real activation. If it is, please evacuate to the designated Assembly Area for your property by using the nearest evacuation route.
	Please do not take the lifts.
	To avoid unnecessary false alarms, please do not break the “call points” except during an actual fire.

3. Good Community Practices

We encourage good community practices within our properties as they will benefit all tenants and visitors. These practices are essential in enabling you to maintain good relations with your neighbours. Some examples of good community practices are:

Passenger Lifts	Use the passenger lifts for transportation of passengers only and not for goods or other purposes. The misuse of such communal facilities may cause inconveniences and unnecessary time wastage for other users.
Utilities	Avoid using or diverting any gas, electricity, water or other utilities unless these are supplied through separate meters installed by you.
Obstruction	Please do not obstruct others by placing your goods or any other objects in the car park, driveways, roads, platforms, common corridors, loading and unloading bay. A smooth traffic flow will benefit everyone within the property.
Parking	Please do not park indiscriminately and comply with all notices, rules and regulations regarding the use of the car park including the parking or placement of containers, vehicles and trailers. Vehicles which are parked indiscriminately will be wheel clamped and an unclamping fee of $200.00 will be charged for releasing the clamp.
Use of Forklifts	You may use forklifts for your operations but only on the ground floor. You should fulfill all statutory and safety requirements before the forklifts can be operated. Only electric or gasoline operated forklifts are allowed within the designated areas and should only be used for loading and unloading goods. They should not be parked along common passageways when not in use.
Fire fighting	Fire alarms and extinguishing equipment should only be used for fire fighting. Please do not misuse such equipment as they are meant for emergencies.

4. General Guidelines for Safe and Comfortable Working Environment

For all of us to enjoy a safe and comfortable working environment in your property, please follow these guidelines.

Do’s
Safety & Security	Switch off all lights and electrical appliances when they are not in use and when you leave the premises. Stack cargo not less than 0.5 metres below the sprinkler heads and not less than 1 metre from the wall. Maintain your forklifts regularly to ensure that they are in safe working condition. Ensure all forklift drivers are properly trained and licensed. Check that all doors are locked before leaving your premises. Ensure that the common corridors in front of your premises are not obstructed at all times. Ensure there is no overloading of the electrical supply. Engage a licensed electrical worker to install electrical appliances and equipment.
Parking of vehicles & use of loading and unloading bay	Park only at designated parking lots and not along the driveways. Drive your goods vehicles away from the loading bays immediately after the loading and unloading operations.
Housekeeping & Disposal of Waste	Maintain your leased premises well at all times. Dispose your unwanted dunnage and pallets at the designated dunnage points. Do not bring in dunnage and pallets from outside. Dispose your daily trade wastes such as foams, carton boxes, strapping and plastic items into refuse bins or designated refuse store. Arrange to dispose bulky items such as old refrigerators, televisions, machineries, old furniture, etc., at an approved dumping ground. Report leaking taps or pipes in the toilets to the Management Office quickly.
Don’ts
Safety & Security	Smoke anywhere within the leased premises and where ‘NO SMOKING’ signs are displayed. Store dangerous, inflammable or combustible goods in the premises. Make any unauthorised alterations and wiring extensions unless prior approval is obtained from the Management Office. Store diesel or gasoline inside your premises. Use Fire Hose reels for washing or other purposes. They are meant for emergency uses in a fire. Carry out hot works without prior approval from the Property Management Office. Proper steps must be taken before, during and after the hot work to prevent a fire outbreak.
Passenger and Cargo Lifts	Use the passenger lifts for delivering goods. Overload the lifts. Hog the lifts. Load beyond the yellow / red line. Allow unauthorised forklift drivers to operate the forklift.
Others	Avoid littering. Use water from toilets or fire hose reels to wash your vehicles. Bring any heavy industrial cranes into the premises without prior written approval from the Management Office.

5. General Guidelines on Pollution and Environment Controls

Non-Polluting Works	Pollution is disruptive and damaging to any business. For your own peace of mind as well as that of your neighbours, please take steps to ensure that all works and installations are compatible with your neighbours and will not pollute the environment.
Discharge of Water	In line with the Drainage and Sewerage Department’s regulations, please ensure that all water collected in the premises is discharged into public drains and sewers. You should not discharge any silt, oil, chemicals, debris, etc., into public drains, sewers or watercourses.
Drainage and Sewerage Department	You should obtain the Drainage and Sewerage’s interpretation plans and consult them regarding the existing drainage and sewerage systems when carrying out connection works. Please do not dispose oil wastes into drains and sewer lines. You should engage ENV-licensed contractors to dispose them.

6. General Services

Telecommunication Facilities	All our properties are provided with telecommunication facilities in line with IDA’s Code of Practice for Infocomm Facilities. You have access to all telecommunication service providers. You should make direct arrangement with your preferred telecommunications company for such supplies and services.
Letter Boxes	You are allocated one letterbox according to your unit. You may apply for another letterbox subjected to availability.
Utilities	You can apply to the SP Services Ltd or our appointed electricity retailer for the direct supply of electricity to your premises. We reserve the right to arrange with other service providers to provide electricity power supply.
Normal Maintenance Services	Please contact the Management Office on general maintenance services like cleanliness and lift breakdowns, power failure and false fire alarms. Alternatively, you can call our Essential Services Hotline: 1800-377-6688.